Strictly no agencies

This is a full-time University placement for 1 year.

Applications close March 13th 2020

We’re offering a year-long industrial placement, at our head office in Middlesbrough, to University students currently studying a Computer Science or related degree.

Our IT support engineer placements will involve you being given the opportunity to work with and learn from industry veterans to help push your skills to the next level, supporting and maintaining the technical infrastructure that supports development within the company and amongst external contractors.

We like to see students who’ve gone beyond the requirements of their course: we’re happy to look at examples of your own projects, so feel free to include them with your application.

We are fundamentally different in the way we work and what you may be used to, our company was created on the premise that people could have normal lives and do what they love doing.  On the rare occasions we work overtime it’s almost always paid and from time to time we also offer voluntary out of hours paid projects. Think of us as a crew instead of a studio, heading in the same direction and dependent on one another to succeed.

This role requires a good level of skill and enthusiasm. Our expectations are high given our reputation in the industry. In addition to being skilled, we place great emphasis on integrity, working hard and team solidarity.

RESPONSIBILITIES:

  • Install and configure computer hardware operating systems and applications.
  • Monitor and maintain computer systems and networks.
  • Provide instructions to staff or clients (face-to-face or over the phone) regarding remedial actions, system set-up and resolution of any issues.   
  • Troubleshoot system and network problems and diagnosing and solving hardware or software faults.
  • Carry out basic IT repairs and maintenance, including installing replacement machine parts as required.   
  • Provide support, including procedural documentation and relevant reports.
  • Follow diagrams and written instructions to repair a fault or set up a system.
  • Support the roll-out of new applications.
  • Set up new users’ accounts and profiles and deal with password issues
  • Respond within agreed time limits to call-outs.
  • Work continuously on a task until completion (or referral to third parties, if appropriate).
  • Prioritise and manage many open cases at one time.
  • Rapidly establish a good working relationship with other professionals, such as software developers and quality assurance.
  • Test and evaluate new technology.
  • Conduct electrical safety checks on computer equipment.
  • Wire and run network and other computer related cable management.

KEY SKILLS AND KNOWLEDGE:

  • The ability to think logically.
  • A good memory of how software and operating systems work.
  • Excellent listening and questioning skills combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.
  • The ability to work well in a team.
  • Problem solving skills.
  • A strong customer focus.
  • The ability to prioritise your workload.
  • Attention to detail.

QUALIFICATIONS:

Any additional qualifications that may be considered a bonus.

WORKING AT DOUBLE ELEVEN:

We’re pretty sure we’re the best place to work, period. Some of our developer benefits include:

  • Flexible working hours.
  • Flexible lunch hours.
  • Personal development plan and potential annual performance bonuses.
  • Vitality Private Healthcare (for you and your family).
  • Christmas bonuses.
  • Awesome office facilities; cinema, video game suite and state of the art kitchen (Middlesbrough studio).
  • Regular team lunches and title launch parties.
  • Additional leave for moving house and birthdays.
  • Cycle scheme.

ABOUT US/ WHAT WE DO:

Double Eleven Limited is a full-service publisher and developer, with head office located in Middlesbrough and other studios in Kuala Lumpur and Birmingham. Current studio projects include Minecraft Dungeons (2020), Rust Console (2020) and Prison Architect (PC & Console). As an independent publisher, Double Eleven have focused on bringing great games to new platforms and audiences including titles from the PixelJunk series, Prison Architect, and Goat Simulator. Double Eleven has also developed a strong reputation for technical skill, working on external titles such as the Lego Harry Potter series (PS4/XB1/Switch) and Crackdown 3 (Windows 10).

OUR ETHOS:

In 2017 and 2018, we were voted one of the best places to work in the UK Games Industry by gamesindustry.biz.

Double Eleven is a name to describe the people that create all the value. From development to business development to marketing and distribution, there’s a huge amount of talent and experience here from all levels of the games industry. Through hard work, integrity and solidarity, we are able to use that experience to create and bring to market great games that people enjoy.

To apply please email [email protected] with a copy of your CV and covering letter which highlights why you would be ideal for this role. We will endeavour to get back within a week of the closing date.